Is The Hair Virgin Unprocessed?
Yes, our hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed.
Can The Hair Be Dyed / Bleached / Permed?
Yes, our hairs are 100% human hair can be dyed, bleached and permed. However, frequently dyed and permed will do harm on hairs, even destroy hairs. Please treat that carefully
Does The Hair Have A Bad Smell?
Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do cowash the hair in production process, so it may have a little shampoo smell.
Will The Hair Shedding Or Tangle?
Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized. Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil &dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.
What Shipping Methods Are Available?
Shipping Methods has FEDEX / DHL / TNT , We usually ship by FEDEX
How Long Will It Take To Get My Package?
The goods will be sent out within 8hours after the payment verification (usually except Sunday). Order normally will arrive within 3-5 working days after being posted.
Do You Do Express Shipping?
Yes,Express shipping available from Monday-Thursday,Need to add extra $20 into your order,the shipping time is within 2days.
Do You Do Dropshipping
Yes,Dropshipping is available , Place an order by your clients address and leave message to tell us its for dorpshipping,In this way the package will be shipped to your clients address directly under your name as the sender .your clients will see the package is come from you .
What Payment Methods Are Accepted?
Payment methods : Paypal , Western Union, Money Gram, Bank Transfer 1.Paypal (Support credit card or debit card to make the payment) 2.Western Union, Money Gram,Bank Transfer, Please contact our sales representative for further information if you prefer these methods.
ORDERS & RETURNS
How do I place an Order?
1.Choose the products you need and add to car. 2.Check out the order. 3.Make the payment security. 4.We will offer tracking number once package shipped. 5.Confirm to receive your package.
Can I Cancel Or Change My Order?
Before the package shipped out ,you may contact us to cancel or change the order.
How Do I Track My Order?
We will offer the tracking number once the pacakge shipped,for example the fedex tracking number, it can be tracked on fedex offical website.
How Can I Return a Product?
If you dont like the product it may return to us.Contact us to get the return shipping. All returns will be considered on a case by case basis. All hair must be in the original packaging with all labels still attached. Unravelled or used bundles could not be returned or exchange.
Is that any custom tax?
Usually we will put low value amount like $10-$30 on the package invoice to help customer avoid the custom tax, but due to different policy in different countries (especially in South America and Africa), there might be some custom tax happen which is not considered in the price and should be paid by buyer. You could leave a msg when placing order about how much you want us to put on the invoice.